PRIVACY POLICY

HERD Media Pty Ltd

Effective Date: 01/01/2025
Last Updated: 01/01/2025

HERD Media Pty Ltd (ABN 60 662 746 992) (“HERD Media,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and business partners in compliance with the Privacy Act 1988 (Cth) (the "Privacy Act") and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information.

1. Scope of this Privacy Policy

This Privacy Policy applies to all personal information collected, processed, and stored by HERD Media through our website ([Insert Website URL]), social media platforms, email communications, and any other interactions with our business, including marketing, advertising, and content production services.

By engaging with HERD Media, using our services, or visiting our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

  • Identity Information: Name, company name, job title, date of birth.

  • Contact Information: Email address, phone number, postal address, billing address.

  • Business Information: ABN, business details, project requirements.

  • Technical & Usage Data: IP address, browser type, device information, website interactions, cookies, and analytics data.

  • Financial & Payment Details: Billing details and transaction history (processed securely via third-party payment providers).

  • Marketing & Communication Preferences: Subscription status, interaction with our content, feedback, and survey responses.

We do not collect sensitive personal information unless required for specific business purposes and with your explicit consent.

3. How We Collect Personal Information

We may collect personal information directly from you, including:

  • When you engage our services or make an inquiry.

  • When you subscribe to our newsletters or marketing campaigns.

  • When you interact with us via social media, email, or phone.

  • Through cookies, analytics, and website tracking technologies.

We may also collect personal information from publicly available sources, third-party service providers, or business partners when necessary to provide our services.

4. How We Use Your Personal Information

We use your personal information to:

  • Provide and manage our services.

  • Respond to inquiries and customer support requests.

  • Process payments and manage accounts.

  • Improve our website and user experience through analytics.

  • Send marketing communications, promotional offers, and event invitations (with your consent).

  • Comply with legal and regulatory obligations.

You can opt out of receiving marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

5. Disclosure of Personal Information

We do not sell, rent, or trade personal information. However, we may disclose personal information to:

  • Service Providers & Contractors: Web hosting, payment processors, IT support, analytics providers.

  • Business Partners: Where necessary for joint projects or collaborations.

  • Regulatory & Legal Authorities: If required by law, subpoena, court order, or governmental request.

  • Successors in Business: If HERD Media is involved in a business merger, acquisition, or asset sale.

Where personal information is disclosed to third parties, we take reasonable steps to ensure they comply with Australian privacy laws and maintain appropriate security measures.

6. Data Storage & Security

HERD Media takes reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. We use industry-standard security measures, including:

  • Secure servers and encryption for sensitive data.

  • Access controls and authentication procedures.

  • Regular security assessments and data protection policies.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. If you suspect any breach of your personal data, please contact us immediately.

7. Cross-Border Data Transfers

HERD Media may store or process personal information outside Australia, including cloud-based platforms located in the United States, Europe, or other jurisdictions. Where international data transfers occur, we ensure compliance with the Privacy Act and require third-party providers to uphold strict data security standards.

8. Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to:

  • Enhance user experience.

  • Track website traffic and usage patterns.

  • Serve personalized advertising (if applicable).

You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

9. Access, Correction & Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections if any information is inaccurate or outdated.

  • Withdraw consent for marketing communications.

  • Request deletion of your personal information (subject to legal and business retention requirements).

To exercise these rights, contact us at [Insert Email]. We will respond to access requests within a reasonable timeframe.

10. Third-Party Links & External Websites

Our website may contain links to third-party websites or social media platforms. HERD Media is not responsible for the privacy practices or content of external websites. We encourage users to read the privacy policies of any linked sites before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. Any significant updates will be communicated via our website or direct notification. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle personal information, you can contact us at:

HERD Media Pty Ltd
📍 PO BOX 338, 406 Peel St, Tamworth NSW 2340
📧 hello@herdmedia.au
📞 1300 33 HERD

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Legal Disclaimer

This Privacy Policy is intended for informational purposes only and does not constitute legal advice. HERD Media Pty Ltd disclaims any liability for reliance on this policy without seeking professional legal counsel.